FAQ
FAQs
Q: How can I inquire about energy storage product specifications and quotation?
A: You can contact us via the official email or phone number provided on the website. Our professional team will provide detailed product parameters and quotation information within 1-2 working days.
Q: Is the energy storage product customizable according to project needs?
A: Yes. We can provide customized solutions based on your project scale, power demand and on-site conditions, including product configuration, installation plan and technical parameters. Please contact us to provide specific requirements.
Q: What is the after-sales guarantee period of the product, and how to handle product failures?
A: The product enjoys a standard after-sales guarantee period (see the official product manual for details). If a product failure occurs within the guarantee period, please contact us immediately, and we will provide technical guidance or arrange after-sales maintenance in a timely manner.
Q: How to confirm the progress of the cooperation project (such as installation, product delivery)?
A: After signing the cooperation agreement, we will assign a dedicated person to follow up, and regularly feedback the project progress to you, ensuring transparent and controllable progress.
Q: Can I get technical support for product installation and debugging?
A: Yes. We provide professional technical guidance for installation and debugging, including on-site guidance (if needed) and remote technical support to ensure the normal operation of the product.
Q: What should I do if I need to modify the cooperation content (such as product specifications, delivery time)?
A: Please contact us in a timely manner to explain the modification requirements. We will negotiate with you based on the project progress and adjust the relevant content in accordance with the actual situation.